Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersIt would have been 5 stars, except for the Auckland end. The initial communication and customer service from Joanne was excellent, the 2 packers were great and on time, the pick up guys were great, on time and did an awesome job. My household goods were in storage in Auckland for 2 weeks only after I had paid for a month. Received a prompt credit and communication of delivery day from Katie, and that's when it fell apart after that. Joanne had to contact Akld storage after I emailed her, to find out arrival time of truck for delivery on 15 November which was 8.30am, as we did not receive any sort of communication informing us. Unlike Wanganui end when we received a text message the day before on 30 October. The truck arrived 3.5 hours late with no communication, we had to ring several numbers to find out what was going on. Got to talk to Rachel who sounded frustrated and blamed rain and Akld weather and didn't know where the truck was. Understand Akld traffic but 3.5 hours late? When the guys finally turned up we were told that it was late becasue they had been waitng for a truck from New Plymouth and it had arrived late. Didn't expect to have to lower our expectations as the Wanganui end service that was provided was excellent.
Everything well packed but one sqashed lampshade. A new set of 5keys & garage openers in a clear plastic bag & 2 loose house keys were missing off the kitchen bench, after the packers left on Tuesday 12th Nov,.causing much stress.They were found 3 days later at the bottom of a cardboard packing container! We should have at least been consulted if they were to be included with the packing. This was extra stress on top of the house sale & shift we did not need.
Job well done. (Should have had the supplied address [Chatham Islands] labels attached to goods for ship freight).
Reliable and provided us with all the materials and moved things carefully.
Reliable, provided us with all the materials and moved things carefully.
A very pleasant experience.
Crews at pick up and delivery where very pleasant and courteous. Also very helpful in getting furniture in and out of the houses. A very pleasant experience.
Friendly team throughout all interactions.
I found it quite stressful when removers were a couple of hours late in arriving however once on site they were very fast and efficient. Friendly team throughout all interactions.
Excellent service and was always updated and informed.
We had a great experience from start to finish. All staff members we dealt with were friendly and helpful. Our furniture and goods were well wrapped and the inventory worked well and kept everything accounted for.
The delivery and packing men were very experienced and quick. Thanks to Lynda who kept in constant contact as there were several delays for delivery due to congestion at the port.
Communication after packing and picking could had been a bit more forthcoming however once the container was booked the lines of communication was better.
Overall happy with the service, and price. Thanks Conroys
Move was great minus a bit of wall damage that occurred during it. Dent in the living room and outside plaster cladding scratched. Will require more care and attention to detail when moving items into brand new house.