Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe overall service has been great from the first point of contact. Good communication from their team who are both competent in what they do and very approachable. They took care with our posessions and were quick and efficient. I would have no hesitation in recommending them to others.
All good easy to deal with
My only disappointment was that one of the packers (not going to name names here) used the rimu dining table as a work bench and left marks. This table also suffered marks on one edge where it must have been rubbing in transit. No other damage that I have noticed and everything was well packed. Packing was collected promptly too thanks. All the staff were friendly, personable and nice to have around. I did feel they could have used some more help to load the truck as the driver was in a hurry to get away. Same on arrival, it was a rush to unpack so the driver could get on the road. Office staff were prompt to respond to queries etc. Overall very satisfied thank you.
Cam and Jedi were great. Nice to talk to, worked efficiently and all went well with the truck. 5 stars, if I wasn't still waiting for my car to be delivered through auto logistics. Shouldve been here on Friday.this has delayed any work I had to do after the move. Very happy with Conroy. Not so much with the other car transportation company
Susan was very good with replying to my questions.
The system showing where the shipment was/expected dates was useful, but we didn't know it had been delayed as it hadn't been updated. Our shipment took a lot longer to get to us than we expected so that was disappointing.
The men who unpacked the truck were helpful and well mannered. They unpacked some of the big things, but didn't touch some bigger things which we would have appreciated having help with. We have a garage full of cardboard boxes, which we will ask Conroy to pick up soon.
Slightly annoyed at a couple of items that were broken (perhaps the way they were being carried, I'm not too sure) - eg shelf unit with drawer and the rail broke off/drawer fell out. BBQ wheels also bent. The guys were friendly and the move went fairly quick. The guys were quite annoyed at how 'big' the job was and that there was only 2 of them. I said I had filled out the online form and they said that the office team should have recommend a 3 person move for our house size (but that didn't happen).
Only one query - in the package labeled 'sharp kives' my Victorinox chef's knife is missing - it was with all the others in the top drawer on the right of the hob, could you find out why it's not here at my new place please?
Although the truck was almost 2 hours late (booking was for 12 and they arrived just before 2), these guys were fabulous - friendly, polite, funny and fast. The move from one house to the next was done in 1.5 hours - super quick! Just think the despatch system/communication needs to be tweaked, as it did give me some stress when the truck was so late - and moving houses is pretty stressful anyway.
The truck arrival time differed from that previously advised..it was considerably later due to a prior pick up. Timely notice of this would have been appreciated.