Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersUsed Conroy’s for over 40 years and they are still meeting our needs
We've moved house many times but this was the best move by far. The removal company that put our gear in storage turned out to be hopeless. That experience left us wondering if everything would work for our move across the Cook Strait.
Nothing went wrong. Everything fitted neatly into the truck with skilled tetris experience. Everything arrived as prescribed. Nothing broken.
Very happy however I had 1 broken mirror 2 broken tall boy handles.
One of my leather dining room chairs are dented badly also.
I feel for improving the packing side to be easier for the customer to unpack the details on the boxes need to be clearer. Having 14 boxes with kitchen is unreasonable at least put plates forks cups obvious necessity at the other end for use. I had to open all the boxes and found all of them with my kitchen on the bottom and random on the top. Not easy.
I have moved 14 times in my life and packed my own boxes. Should have packed them myself.
Do I get compensation for the breakages?
Still awaiting my things, but so far the experience has been very good, with friendly and helpful staff and clear, easy to follow bookings. The movers changed the date they were coming, but this was not a major issue.
Staff were very efficient and friendly
Great service- very helpful packers and movers who took a lot of care.
Only one problem- i was told that the movers would put in all the whiteware, so let them get on with it. Didnt realise until the next day that they had plugged in the freezer but not switched it on, so lost a lot of food that had defrosted overnight. So
Still several boxes to unpack, but so far, so good. Mike and Gracie were excellent. My only grumble is the timing if delivery. First I was told to expect delivery at 10am. At 10.45 I rang to check on progress, and was told it was delayed to midday. Finally delivery started about 2pm. Delays can happen, but I was not kept informed. There was an issue about the size of the trailer and access to my new address, but I should have been told what was happening and when
Arranging things was easy and the staff very helpful. The pick up was great - the time arrangement was spot on. The delivery ended up by being great however I was told at one stage that it couldn't be delivered at the time I had arranged. In the end it was delivered on time. This did cause a little unneeded stress though.
Very happy with service all round, from initial consultation - pickup - storage to delivery. All staff I dealt with where very customer focussed. Don't know if value for money as did not get quote from any other removal companies. Used Conroys based on previous exceptional experience with you.
Thank you to all involved in our move from Auckland to Chrischurch.