Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersArrived at times specified. Good team of packers and driver.
Damage to some furniture and damage inflicted to floors when delivering inside. .
Your front office staff, reception, distribution, and moving guys were helpful efficient and on task. Justin who delivered my stuff to Stratford was top guy. Got the job done quickly and cheerfully even though he was on his own (tough call).
My only complaint was I was not contacted to tell me what time the truck wd be coming on the Monday morning. When I phoned early on the Monday morning the customer service guy said they had phoned an left a message. I only have a mobile an that was number Conroy's had - no missed call an no message. Just as well I phoned as truck came very early
actual guys who did my move were fantastic but Conroy's need to make sure people know what time they are coming
Second time we have used. Guys were great. Especially Lester- loved how he was teaching his sons how to lift everything correctly. Great mentor and patient person! His boys were very polite. would definitely use again (though hope won't have to move for a very long time!) :)
The delivery was delayed from Friday noon to next day, Saturday. When I called Nick, Auckland manager. He offered to stay at a hotel for the night, which we really appreciated. The following morning our stuff were delivered but our TV stand came broken. I emailed the photo to Nick but no response. I called Nick about the reimbursement for the night at a hotel he told me it will be organised. It is yet to be done.
When I mentioned the broken TV stand he told me he will email me the claim form which was not followed yet. What I need is action not promise. I have used Conroy before and that is why I came back. However depending on whether Nick follows up what he told me I could be a life time customer or someone who will share bad experiences with everyone he knows. Thanks Simon
The movers were very professional and friendly. Items arrived in generally good state. Reasonable pricing. However, I never got a time confirmation until I rang Conroy on the day of the move, and I also called on the previous day but the office staff didn't bother to find it out for us and instead connected us to the dispatch team who then didn't pick up their phone. Also the staff who gave us a quote didn't seem very professional. We asked at what price and unit size the quote was based on, and she couldn't explain.I would consider using this service again but Conroy should train their office staff better.
Very pleased with the attentive service
Thank you..
Pleased with the service both directions, the staff were very attentive to detail.
Would recommend your company to my friends & colleagues.
Wish you well for future months and years...
Robbie..
Very good service from staff all the way through to truck drivers,the truck drivers at wellington end at drop off were very helpful thank you again
My pick up time was said to be between 10am and 1.30pm I had not heard anything by 2pm and there is no number to call to check in to see where they are.It'd be good to have an after hours contact for those who are getting services on the weekend It would also be good to get notified If they are looking like they will come outside the specified timeframe.
Other than that evening was friendly and the good were delivered in great shape
All interaction and administration was phenomenal. From booking to pickup and delivery - your staff are fantastic. Unfortunately a few of our more expensive items were slightly damaged during transit and this left us quite heartsore. I would certainly reconsider sending anything of great value in the future, as I would fear that it would not be treated with care.