Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI appreciated the help of the movers taking a larger load than expected
Guys initially thought they wouldn't fit my stuff in small truck, which worried me. But they got it in. No fuss, fast workers, polite and easy to work with. I'll use Conroy's again. Whole process was smooth.
Only problem was three men and truck. We're ordered but only two men came they were really good but it was a lot of stuff so would have been more beneficial if three had come. Really nice guys and did a great jOb
Great service from first contact with sales agent through to the packers and unloaders. But several items were not wrapped properly, if at all, resulting in damage to some furniture items, which is very disappointing. These were noted on the recept form I signed at the time of taking delivery. Also, terminal damage to a large TV which "fell" during the unpacking process. This was discovered after setting up - it is impossible to vet every item from a house-lot immediately upon delivery.
Another removal company was involved in moving my prtner's belongings from Auvckland and from her experience with them I would also like to add the following packing improvements:
- labelling of boxes - reuse of boxes made it very confusing as to what boxes contained. We have had to move a number of heavy boxes by ourselves subsequently becaue of this. Boxes were not numbered.
- using sellotape to group items - this leaves sticky residue on these items. We are still trying to get this off the ironing board cover and several other items
- no inventory list - there was no way to tell whether or not all items loaded onto the truck were delivered
It appears that a number of processes could be greatly improved but our experience was overall very positive due to the positive and considerate attitude and skills of the packing and unloading crews.
I underdstand that upon completion of unpacking, boxes and packing materials will be collected - we have yet to experience this but look forward to a positive experience.
Mrs Liley is very happy, thank you.