Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersThe movers were lovely, friendly men.
Awesome truck staff were on time with pick-up and delivery. Our one niggle was trying to get times confirmed for pickup.
two pieces of antique furniture were damaged due to insufficient packing material. More padding and more support would have avoided this. I am disappointed as these pieces have been in my family for generations and have never suffered this type of damage before.
Very good service and very flexible (we were delayed in getting the keys to our new house and the Conroy team were accomodating)
An issue we had was concerning communication around delivery time as we were told our things would arrive at the property after 3pm but the movers turned up at around 1:30pm and unfortunately we were not there and unable to let them into the property. They then rescheduled to the original time. It would be good to perhaps receive a 30 minute warning so that we are able to get to the place and be ready to receive the delivery.
The service details could also perhaps be a little clearer as we were unsure if fragile items would be wrapped and packed specially and when we asked the answer wasn't too clear but we got it sorted in the end.
Other than that all members of staff were pleasant to speak with and helpful and our things arrived safely and with zero damage.
Overall service was good. Time from container arriving in the country to when it was delivered was longer than expected.
Delivery team were good, we possibly expected they would unpack a bit more than they did, but otherwise all good.
cheers
Generally it was pretty good. I think the lady who I initially got the quote from thought I was tyre kicking as the initial quote was over my budget so I needed to downsize my contents, which wasn't too hard given I had wildly overestimated the cubic meterage of my belongings...hence a couple of quotes required to make my belongings vs my contents fit. Only two glasses broken in 10cm of stuff, everything else arrived in good timing and good condition. Which was great as I had packed and labelled everything myself. Just my initial lock off my Auckland storage locker didn't make it to Christchurch. But they were more responsive that the other companies I had contacted.
The north island team where good at communicating and on time. They didn't have the right tool to dismantle our piano but the got one and got on with it. The South Island team weren't so good. They also didn't have the right size Alan key and in the end I had to get a Nieghbour with his set. I also had to get a neighbour to help lift the piano. They also didn't unwrap some of the items delivered. My container was opened and my ride on lawnmower was removed and I'm now waiting for it as a separate delivery. 1 large garden sculpture was broken and we only had about 20 or so largish items delivered.Felt quite amateur on the South Island side.
Over all efficient, friendly and quick. Very helpful. Just a little more care needed with glass, had quite a few scratches, chips and a lamp stand broken.
Other than the charging process itself on how the initial cost is quoted everything else from constant communication with updates and follow up was done with professionalism and promptly. Quote was provided based on our initial informastion provided in regards to what we were sending & how many pieces but then when collection was performed I feel it should have been re-calculated by the staff collecting the goods to confirm pces/weight & space to be utilised.Very friendly staff both in AU & NZ - great to deal with.Conroy came highy recommened via Hoki Mai FB page and I will certainly pass on the recommendations especially after my positive experience...
Thank you Conroy Removals!!!!