Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGreat service and delivery time. Delivery team excellent and great help. Thank you.
Although the workers were friendly and efficient, very obliging, we were disappointed with the lack of communication in respect of the delay (which you had no control of). But I would have liked phone calls or texts keeping us informed.
The communication with customer service was not ideal, a few times I had to follow things up and especially when my stuff was being removed from the storage, I didn't get a call regarding time until the day of actual removal - that created anxiety for me as I was moving out from my temporary accommodation and needed to plan the day accordingly, so communication in advance would be appreciated. The pick up and delivery guys both in Rotorua and Wellington were absolutely brilliant though, I hope you can pass my compliments to them - it's a demanding job and they still had such a nice attitude and made my moves easy. Thank you
After quote stage I had calls and emails to follow up for the business. That's fine, but once I had accepted quote and paid $$$ I had lots of trouble getting responses from Tauranga. I was seeking packaging supplies to do self-pack. When finally I ordered some it wasn't all delivered so had to drive to Tauranga depot and collect myself. Feeling frustrated by this time... and packing hasn't started! We did all our own carton packing plus wrapped our own artwork. Tauranga packing team did the rest. Lovely guys, very careful in their work but team leader on the day (name?) a bit unfriendly, didn't introduce himself, very knowledgeable but not approachable really. However, Auckland team headed by Alistair... amazing!... introduced themselves, very professional yet engaging, asking questions, reading box labels, wanting to get things right all the time. We were so pleased with how smoothly things had gone and how efficient this team was.
The packing was too rough. Everything was mixed up and it was difficult to figure out what was inside each box to set a proirity in unpacking. Using better keywords and providing a rough list of items in each box could be very helpful.
I had to send email to find out what time my goods would be delivered on Saturday. Apparently company didn't realize I 'd not been informed.
Great work ! Friendly, kind, helpful staff !
An emil on the packer , truck pickup, truck dropp off would be very helpful ! the quote and invoice processes are well automated, so if you are able to automate the communication of approx times on specific days that would be helpful e.g. 8.30am arrival vs 1.30pm arrival.
Thankyou Conroy team !
A very efficient move, the 3 men were very pleasant to deal with, worked hard and kept us informed throughout.
The only negative is we have a lengthy groove across wooden floors where our piano was put down on inadequate floor covering and moved into position. It has left a 2m or so depression in the floor due to one wheel not rolling. Carrying into place or using thicker floor covering would have avoided this as was used moving the piano out from our old house.