Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersEfificient and courteous
We moved islands and only one glass was broken and an outdoor table leg bent. Pretty good. Staff were pleasant. To improve advice and guidance prior to moving would be helpful. Better labelling so we can locate things easier. For instance there are essentials you want to locate quicker when you move to new place like pots, tableware so you can cook or tea and coffee first. It took 2 days to find them. This would have rated 5 and propelled you to excellent
Great communication and friendly staff.
Considering the move was right in the middle of the chaos of Covid19 Conroys handled everything very well. It was not a straight-forward job as I got stuck in a different country to my furniture and was not able to easily organise the furniture to be ready for moving as it was previously stored in a lockup. Conroys handled this situation well. The furniture did take many weeks to arrive, longer than usual or what was expected (due to Covid), and we did have one furniture item damaged. However, there were many shifts in and out of containers and trucks to make it to our new address and I was kept informed about the delay. So all in all, things went very well.
Everyone I dealt with was responsive and professional. Move was completed on time. There were no breakages other than a small chip out of the digital piano which was disappointing and hence why I have indicated 4 stars rather than 5 stars.
The Nelson end of things went very well, the truck arrived on date in Auckland, however it took several prompts from Jo, to get a response from Peter in Auckland for arrival time, which he estimated at 10 to 10.30, I then followed up with a text and phone call on the day, neither responded to or call returned when truck didn't turn up as scheduled, truck arrived 11.45, driver apologised, still havent heard anything from Peter, his comms are rubbish. The three guys that arrived to unolad were excellent, we hads a few laughs.
The packing company you sent (Moving Maids) were absolutely excellent in Auckland to pack us up. It would have been super helpful if you had told us they can be hired as cleaning after the move as well.
My bed frame required some dissassembling, drivers did not have any tools and had to use mine.
Drivers were very polite and respectful and in the end i am happy with their service