Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI dropped my rating from 5* to 4* because the truck arrived an hour and a half late and missed the break in the weather so we were unloading in the pouring rain. The reason I was most irritated was because I was not kept informed of the delays and had to keep phoning, myself. The men who did the unloading were exceptional - thoughtful and very hard working under very trying conditions. My heartfelt thanks to them.
Hi guys,
Your packers are great, and that's why I always use your services. Two things I think you can do to make the process easier (and less stressful) are:
1. Internal handovers from sales to operations in the 48 hours before move day. I didn't receive a call like the onboarding emails set as an expectation. I found the Napier phone number and was transferred to Wellington etc etc.. More hassle that a text message saying "You're booked in for 10am. See you tomorrow!) would have solved.
2. On the day I got a call saying it won't be 10am after all... it will be 2pm. Ok, that's life. 3pm and the packers call. 4pm and the movers start. 5pm a call to ask if the washing machine and fridge is going (that was on all the paperwork up front) 6:45pm Friday night and it's dark and all done. The guys worked like heros to move stuff.
I actually don't mind the changes in time - the problem was not having the changes signalled ahead of time so I could plan. A text message service would help with that.
In contrast, I called a cleaning company. He called me back. We agreed a quote. He arrived on the day and did the cleaning.
I really love Conroys as a business and your packers (I've had them in Auckland, Wellington and Napier) are first class. That's why I choose you... even though as a customer I have to be put through the forms to get a quote... then do another form to get book and pay...and another to go into storage... then follow up to confirm a time... then pray it all goes well.
I think there's tons of room for improvement in your systems and brand overall... because you've solved the most difficult part, getting the people right.
This isn't a complaint email at all... it's hopefully something to tweak and tailor what you're doing in a competitive market.
I do recommend you to friends by saying "Conroys are the best at moving, if you can handle all the forms and automated emails to become a customer!"
Happy to chat more, or come in and say hi.
Ryan
027 30 66 888
We had a box mentioned fragile and was told to mention in the box outside, which we did in bold markings, as well as inform the guys who picked up. Inspite of this one photo frame inside the box broke (luckily we can replace this ) . So it would be better if there are some sort of systems which can avoid things like this and hopefully fragile items can be safely transported. Otherwise i had no problems as the goods were uplifted and transported well below the time frame and would recommend them to others as well.
The Christchurch branch was excellent - I can't fault Jemima's communication or the speed and professionalism of the crew that packed my items in Christchurch. Unfortunately delivery via the Wellington team was another story - they would call, ask for a return call, and then never answer the phone or respond to my message, they attempted to drop off without communicating that plan to me (I was later told that this was just on the off chance someone would be home but that feels unprofessional in and of itself, and that didn't seem to be the understanding of the poor delivery driver who called me from outside my house while I was at work), and they struggled to plan ahead or confirm a date of delivery - a different date which they had tentatively suggested came and went without delivery or any communication, despite messages left by me to find out what was happening. Would happily use the Christchurch branch again - Wellington not so much.
My dealings with Brooke were great.
However I think we could have had another helper as the property was over 4 levles and it caused the drivers issues on how to get the furniture over the balcony.
Regeretabbly I had to get the builder in to repair a wall, were a light fitting was taken our by force I beleive, my work colleague helped your driver this should not have happen, and thus he has blammed the colleague and vise - versa. So I am out of pocket. However there a chips / marks to the walls and once the painter has been to repair I will send you the photos and the cost for reimbursement.
Regards
Jane Farnell
The men on the truck were great and most helpful. Would use Conroys again as after 20 moves around NZ they were one of the best
Contents of container are yet to arrive. We believe that they are in Townsville, the final destination, but have had no contact from the staff here in Townsville.
The service from Napier to Brisbane has been fantastic with great communication from the staff involved and my thanks to those involved and wish to thank Zarina Mekebayeva and Rebecca Simpson for their outstanding communication. To the team who loaded our furniture in Hastings, a big thanks for the freindly and professional service they gave, loved working with them
Very friendly and patient with changes