Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
Some minor damage - Lamp shade squashed, glory box had paint damage, small dents in dining table, matress protector ripped and plastic protective covering ripped on all three matresses. They looked like they had been pushed along the floor instead of been carried. Laundry basket squashed. Some itemswere not repacked after they were inspected, our BBQ was a good example we parts were scattered andf looseeven the guys who made the delivery were disspaointed for us as pieces were falling out as they were un;loading. I found this very unprofessional.
The inventory list was not comprehensive, MPI had problems finding items I had declared, these items should have been clearly marked on all documents and packing boxes as I informed the packers in AUS. I was called a number of times by Conroys NZ, they did not seem to understand that I did not do the packing, I suggested they contact there counterparts in AUS. I informed my contact in AUS of the issues I was having and found out latter that others were having issues as well.
Had to call twice to have the rubbish picked up and disposed.
The guys turned up not knowing they had to shift a piano despite the fact I was charged extra for it, seems someone in the office forgot to put it on the paperwork. This ment fitting in another truck to load it a few days later. It delayed delivery a week which didn't really matter for us. The moving guys were great to deal with and very efficient. Out of 10 boxes only two small items of China broken. Overall we were pretty happy with the service.
The move was generally good. Pick up was quick and efficient, and delivery was good. However, my dining table arrived with a missing foot, and plastic drawers were cracked.
Wheel broke in transit, but we were able to put back together - fortunately all the parts were there
I would like to thank Conroy for their efficient service. Our belongings arrived on time, had been very carefully packaged, and arrived without any damage.
The staff did a great job of picking up, loading and then unloading. They were also very flexible when we had delays, first at the pick up and again at the delivery as the storage unit did not open til 8.30am. The only issue was that there was not a full numbered inventory of items as the stickers ran out, so I had to trust that it all arrived. I'm sure it did as my goods were in the,back of the container, but it was hard to tell. Note,that this,was really my fault as I underestimated the box numbers. But maybe you could,carry spares in case this happens? Overall great job and really pleasant to deal with at a stressful time!
Notval2ys easy on phone to get the right person but once done very good
Very pleasant and helpful staff made our experience a pleasure. Everything was well packed and labelled making it easy to unpack at the other end.