Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersGood friendly guys and girls. Not on time though. Over quoted on space requirements. Was quoted and paid for 40 cubic meters but only had about 30. Not a bad thing as had some awkward things to move. Was a crappy day at load out and the guys just got on and got going.
The two movers sent to do the job were great, the furniture was handled carefully and they were very helpful. Unfortunately two men couldn't lift my king size mattress on their own. When I made the on-line booking, I listed an inventory of the major items to be moved, including the king size bed. I also requested a mattress bag for protection but none arrived. My movers said that I needed more than two men for the mattress and that matress bags are not sent, nor heavy trollies for moving large items. The only other option to select on ordering was three people and it took four people to lift it. I would have thought that someone would have contacted me prior to the move and advised extra personnel. We wasted a lot of time hanging around waiting on more staff and I needed the bed to sleep in that night so it couldn't stay behind. This made us late and rushed and really spoilt what was otherwise a great service.
Lovely friendly service.
The move was quick and smooth, just a couple of minor whoopsies which I've got around to fix, they would'nt even cover the excess had I taken out insurance cover.I have no reason to tick any boxes in the improvements column. Thankyou.
3 nice guys arrived to collect.... young fellow needed reminding to use the handles on the plastic storage creates.... his actions resulted in a small crack in the side of the create. The 3 chaps who dropped off the stuff In tauranga were Brilliant and efficient. Overall...4 stars from me!!!
All went well thanks. Ben and Ryan were good on removal day also. No onvious areas for improvement. We have moved 16 times so we prepare fairly well and would be onvthe case of you slipped up, but you didn't.
great interaction with checking in ahead to confirm their intended pick up day & time
All ready submitted a good review but since unpacking boxes very annoyed to find leads removed from TV, amplifiers etc, glass dish in microwave removed. All of these seem to be packed separately but who knows where. Hopefully we will find them. Perhaps packers should keep leads connected to TV etc when packing. A lot of stress for $12000 plus. The actual removal and delivery was excellent. Pity about the packing.
Our belongings were transported in great condition but timing wise, pickup was 3.5 hours later than original ETA and on delivery was informed would get a 30min heads up before arriving at property which we didn't get. Communication regarding these could have been improved to avoid time wasting.
The service was great, it did take 6 weeks longer than original communications but I work in logistics so I do understand the issues at hand. The only down fall was that I was asked to pay extra to have my items delivered after they arrived in Australia even though my quote was door to door delivery and my delivery location should have been taken into consideration when the quote was given and accepted.
I'm still waiting for my delivery.so no 5 star yet
The movers were great and really helpful both in Wellington and in Auckland. Tas and crew at Auckland end took great care and worked late to make sure my furniture could be delivered.