Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 stars
4 stars
4 stars
4 stars
4 stars
Overall pleased with the service
Overall I was pleased with the service. Best factor was you kept me well informed, so even the delays experienced were managed well as I knew beforehand what was happening.
However with my emails, I had to follow up a few times before I got a response - see my email corrospondence for examples.
Case example delivery day I had no communication to prepare.
The shift went very well
The only issue I had was that an already well-wrapped antique china cabinet (it had not been unpacked from our last move) was unwrapped from its shifting blankets and plastic, and a plastic bubble sheet partially put around it. I questioned this at the time and was told it was standard practice for your shifters to rewrap. Unfortunately, by the time it got to Westport, the top had been quite badly scratched because it had not been re covered, which was really frustrating - it should never have happened. Other than that, the shift went very well, your staff were great and on time. We will not unpack into the home until January 25, so have yet to see if there is anything else but from what we could see, it all looks okay.
Great company to deal
More communication and answering of messages would have been appreciated. However I get it was really busy over the Xmas NY period. Apart from that, great company to deal with in Australia & in NZ
4 stars
4 stars
The movers arrived at the scheduled time and worked very efficiently. Nice young guys... the supervisor was very efficient, managing the uptake of items and the loader in the truck was extremely adept at the loading and positioning of the items.
Issues:
* We did have a glass desk top break... this wasn't an issue as it was a second office desk and was a top I don't use (it was a tow tier desk).
* An inside door was scratched with the third mover, who I think needed further training. He was very strong, but appeared not to have had much experience in moving heavy items without banging into things in the house.
* Delivery on Friday was very efficient and done quickly. They were very helpful in ensuring items went to the right part of the house and garage.
* The only other thing was the expectation of backing the truck down to the house. Whilst it could have backed to the property, the supervisor was concerned (rightly) that due to the steepness of the drive, the items would slide down the truck whilst loading and driving out. As a result, the movers took much longer than planned as they had to carry everything up the steep section to the truck (approx. 30 metres up a steep slope). Whilst the movers coped with this well, I felt for them, as it was a hot day. This is something your assessment person should have made clear with Operations, so they knew what to expect and have plans in place prior. We probably lost 20 minutes working out the best option.
Great service
Great service on pick up day, fast and very professional. Would recommend.
Ben was very helpful