Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersI have used your company several times, and would again. However this time was not 100%, for the following reasons. Our load was split into two, each load going to a different destination in the same area. Because of this I did the packing, which was the first time I'd done this (usually got you to do it). I labelled the two lots of boxes for different destinations with coloured stickers, and you also randomly put a few stickers on, but not on everything and as the loads moved from truck to truck they weren't kept separate and got mixed up, so the delivery people had a difficult time of it. The big items such as furniture weren't wrapped or labelled at all as I assumed you would label them as you have in the past, and so the deliverers had no idea of what went where.
We have lost a concrete pedestal from a birdbath, which I am trying to chase up. Hard thing to lose one would have thought, again the reloading from truck to truck would have had an impact, I think that the Auckland guys should have ensured everything was labelled because of this.
The loading documentation was very incomplete. One destination said something like a box and a bag of blankets, and there were many more items than that, again no helpful for the deliverers.
We were not given a date for delivery, which made it difficult to know when to move my mother into her new home. They were small loads as my mother was downsizing, however it seemed difficult to organise a truck going in the right direction from Wellington as it had to go with other loads. If we had had to move in on a certain day this would have caused a lot of problem.
The workers on the ground were nice people, and did their work efficiently. The job needed better overall organisation is my conclusion.
Because of the unusual circumstances re borders and travel there has been a delay with my shipment because the airline cancelled my flight. I was not informed that, if this occurred, my shipment would not leave NZ. Consequently it is now in Conroy's Storage which is costing me extra. I am not completely happy with this aspect of the service I have received. If I had been informed this would happen I probably would have delayed pick up until I can book a new flight.
Hi, your two movers worked so hard and incurred almost no damage to our poorly packed items. Next move we will get you to pack as well.
The pick up was done very professionally but the delivery was not what I expected. I'm not sure if there was a miscommunication with the friend that opened up for us as we were unable to be in Christchurch on the day of the delivery. But all our furniture and boxes got put in the garage leaving a very big job for us to move the large furniture items into the house. I am very disappointed by this.
Despite the delays due to Covid , once things got going the process was extremely smooth .
The communication before the move was fantastic. The ppl packing and unpacking the truck were great, super friendly and professional.