Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersDespite communication problems within Conroy's to start with the fact that the owner called to rectify it even though no complaint was made was unprecedented in my experience. The guys that loaded the container and the guy that coordinated (the guys to unload) and unloaded in New Plymouth were fantastic. Not a single item was broken!
Overall we had a great experience with our house move. However our furniture was stored for ten weeks and when unpacked we were disappointed to find mould and damp on a mattress and items of furniture. Also had to ask to have the beds made up and positioned.
Apart from the above we were impressed with the service from all areas of the company which was very efficient
Very odd you drive past my door to nelson and then send a truck back with my stuff. Not very efficient.
Online payment system couldnt recieve the full amount when trying to pay...due to value being to high...maybe inform customer that part payment or split payments over amount quoted will work.Saves time when trying to contact Conroy rep when payment is failing.
Great loading team @ RIver road and was impressed by the inventory taking and documentation...however some dings in the walls of the property,greasy handmarks left on doors and frames and furniture was marked,Some boxes labelled Fragile in red/white tape were squashed.The loading process was like a Tetris game...clever...However some wrapped items were still damaged...Wooden legs,Picture frames,Canvas pic's,Bases of furniture damaged where dragged or marked via possible close proximity to other furniture or truck?
The North Island crew were appreciative of there lunch and drinks that we provided,great attitudes from that team...
Unloading at Ashburton...Glen,Mike and Amber were quick,professional and had fun with that crew....a def asset to your crew,,please buy them Smoko.
They even offered to pickup the cardboard and blankets at a later time by informing me to just call Conroy when ready...Great service.
The Auckland packers were very slow. Prior to our move I specifically asked if we needed to disassemble our slat beds. I was told no that the packers would do it. The packers arrived with no tools to complete this - and took an hour to break down 2 beds. Was like watching paint dry. Not impressed that the young packer was smoking in the container with our stuff. Napier team were amazing. Fast and efficient.
The team (from Tauranga) that packed us would be the best that we have ever encounted.There teamwork and profesional work was above and beyond .
The team in Christchurch (only two ) was let down by the CHC office not listening to my instructions re heavey item (which was noted on the paperwork) and also one member that I would classify as all talk but little action.
It would be a pitty to split up the Tauranga team but would recomend that any of the team would make great trrainers to other teams.
Overall I found Conroy's removals to very good and responsive. Their customer service was also very good.
The removal truck left two large oil stains on my driveway which I would like removed
The men were very friendly and good to work with.They worked hard and did a 10 hour shift without complaint.
Good afternoon. Firstly I wish to point out that all the guys involved with our move were absolutely really nice guys, Very friendly, polite. I could have not wished for more.
However what let your side down was the drivers "want" to have the truck unloaded as quick as possible. This came about because he quite specifically mentioned he did not want to go over his 70 hours. He was also very assertive and mentioned on more than one occasion about wanting us to take possession asap as the truck would be at our new premises mid morning. As you are aware we of course have no control over this. Also both myself and my wife specifically labelled a number of boxes FRAGILE and to have them off loaded sideways, upside down with heavy boxes on top was a bit of a dissapointment. And yes there were a few breakages.
I'm not sure if there exists a company culture of getting the job done asap but the need to rush was a bit obvious to us. Perhaps this could be looked into when time pressures are mounting up come Friday afternoon ?
Kind regards
Dave and Dianne