Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersHad a bit of trouble with messages going missing and having to fill in form a second time so was unsure if my stuff would be delivered when I wanted - but it all worked out in the end. I was also unsure how to tell you that I wanted my stuff so I replied to previous messages. Given the time between booking/ uplifting and then moving and getting it delivered I'm not sure I would have remembered if you had told me
Packers were excellent in chc but still awiting arrival of property to AKL
The overall service was good in Nelson and the men ( 3 or 4) were quick in loading the truck (50 cube) one and half containers.We do not believe that enough notice was taken into account of those goods marked fragile. We were kept up to date with the storage in Christchurch of the containers and the notice period necessary in order to uplift the goods.The men(only 2) were approx 25 minutes early in delivering the goods to us in Rolleston . They worked solidly throughout the day in a professional way.On receipt of the goods we noticed some damage to a table and to some china which we are assessing.
The overall service was good in Nelson and the men ( 3 or 4) were quick in loading the truck (50 cube) one and half containers.We do not believe that enough notice was taken into account of those goods marked fragile. We were kept up to date with the storage in Christchurch of the containers and the notice period necessary in order to uplift the goods.The men(only 2) were approx 25 minutes early in delivering the goods to us in Rolleston . They worked solidly throughout the day in a professional way.On receipt of the goods we noticed some damage to a table and to some china which we are assessing.
Stuff got stuck in Wellington, even if we checked everything was going to plan. So took a bit of our own initiative to get things moving again by the sounds. Once alerted however, things came together as quickly as possible and Duncan and Jamie did an absolutely fantastic job unloading for us and generally being excellent human beings. Many thanks and will recommend ya'll in the future. Jim & Anna.
My furniture arrived in NZ from Melbourne relatively quick (1 month) very happy with this :) but they left a few essential items behind in Melbourne (Fridge Freezer, Washing Machine and Outdoor Dining Table) :( these took a while (2 months) or so to arrive back! Some of my furniture and electric appliances were damaged (minimal).The guys that delivered my furniture both times did a great job!Overall I was happy with conroys. Communication was great from start to finish.
I hope they pay the guys well!? That pack and pick up, and that deliver the items because they do a great job! A few of the items could have been packed a bit better (slow cooker) not even wrapped up which caused the ceramic bowl to break) :( just put in as is in its box. And a few other minor breakages. That would be my only disappointment.
Thank you from both sides Melbourne and New Zealand!
Have moved a number of times, you made this a very stress free process.
There are 2 recommendations that I can suggest:
1) the movers only got in touch with us the day before our things were picked up and when they were dropped off to the final location. This needs to be done a few days in advance as it takes a lot of organising from our end to logistically organise our day for the goods to be picked up and dropped off. It is an entire house after all.
2) the movers placed stickers on our furniture to keep track of everything. This is good way of doing it but now the stickers are permanently stuck to our furniture. If you try and take this off the paper peels away and tears off.
I would also like management to know that Paul and his team who dropped our shipment to us in Nelson were amazing. They did a fantastic job.
Great team work pleasant and couteous
we thought the packers and unpackers were very helpful and efficient. they represented the company extremely well and would be the reason we would use the company again if we were to shift again.
Thanks for another successful shift Conroys. Only issues were the truck was very late coming to pick up my furniture so maybe communicate that to your clients and the poor driver at the other end got stuck delivering on his own so my brother had to help with an injured shoulder. Thanks!